Lifetime Functional Warranty Coverage
Since 1999, Waterstone has manufactured the highest quality kitchen faucets in the USA. We support our workmanship with a Limited Lifetime Functional Warranty. All Waterstone products manufactured by Waterstone carry a Limited Lifetime Guarantee against functional defects in material or workmanship in a residential application.
Waterstone products will be free from defects in material and manufacturing workmanship. However, any damage due to improper installation, product abuse, product misuse, improper maintenance, alterations, or accidents by a contractor, service company, or homeowner are excluded from this warranty. Proof of purchase, from the original consumer, must accompany all warranty claims.
In the event of a problem with the product, Waterstone has the option to repair or replace the defective part or product, at our discretion, and may require the product be returned for inspection. If the product should develop any leaks or functionality issues, Waterstone will provide the necessary parts, at no cost, in order to return the faucet to fully functional condition.
Waterstone is not responsible for any labor charges incurred by the purchaser to repair, replace, install, or remove the product(s). Waterstone is not responsible for any indirect, incidental, or consequential damages, losses, injury, or costs of any nature relating to the product, except as provided by law. This warranty is in lieu of and excludes all other warranties, conditions, and guarantees, whether expressed or implied, statutory, or otherwise, including without restriction those of merchantability or of fitness for use.
Warranty Eligibility
This warranty is valid only when products are purchased through an Authorized Waterstone Dealer or Distributor. Waterstone will not honor this warranty if the products are purchased from any unauthorized dealer, third-party vendor, or online seller.
The warranty applies to Waterstone faucets installed in the United States of America, Canada, and Mexico only. Products not manufactured by Waterstone, but distributed by Waterstone, will carry only the original manufacturer’s warranty.
Since 2005, Waterstone has continued to advise all customers against the installation of any brand of in-line water chiller unit with our faucets. Compressor style chiller units have been proven to arbitrarily exceed the standard household in-line pressure ratings, causing the faucet inlet connection line to burst and create the potential for water damage claims in the field.
This warranty gives you specific legal rights, and you may also have other rights which vary from state or province to state or province. The above limitations or exclusions may not apply to you
"In a world of fleeting trends, we stand for the enduring, the authentic, the extraordinary."
Customer Support
For Warranty Claims or Replacement Parts
For warranty claims, replacement parts, or product-related assistance, Waterstone provides dedicated customer support to help guide you through the process quickly and efficiently.
41180 Raintree Court
Murrieta, CA 92562
