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What Our Customers Say

CUSTOMER SERVICE TESTIMONIALS

– Ryan

“Thank you Debbie for being such a helpful person over the years. I am consistently pleased with the service you provide. Please pass this message along to your boss. I am thankful you are there! Thanks.”

– Kevin

“John – I just spoke to you over the phone, from Chicago. I wanted to thank you for your professionalism and help. In today’s world you don’t often come across people like you. Thanks for taking the time to listen and give the input you did. I am glad may wife decided on your companies products. Your owner and fellow workers should know all of the kindness did not go unnoticed.”

– Russ

“Wow excellent product and customer service. Waterstone stands behind their product 100%. Thank you for being the type of company that America used to have. My wife Shelly contacted you about a leak in a part and, no questions asked, you sent out the replacement part. Thank you Waterstone!”

– Dennis

“Please inform the entire team at Waterstone that John Millard was a rock star when assisting me. His personal service was fantastic. He deserves a raise!! We built our home 12 years ago and invested in the Gantry 4410-18 in oil rubbed bronze to cap off the beauty of our $200,000 kitchen. It’s the center piece of the kitchen. WE LOVE THE FAUCET!!! Happy New Year.”

– John

“Just wanted to update you received our first sold Waterstone 3710-18-4-CH today at our location in Huntington Beach. The ETA was excellent; when we called WS for assistance the staff and follow up the staff was outstanding. Thanks for your support”

– Laura

“Hi Debbie, I wanted to thank you for the wonderful service you gave me in figuring out how to replace the diverter for my Annapolis kitchen faucet! I am still in awe that you actually had a new piece made for me in the factory at no charge to me…wow! With gratitude.”

– Eva

“Thank you so much for everything and getting this rushed. You guys are the best….I’ll let you know if I get an air date for the show!”

– CASSANDRA

“I WANT BOTH OF YOU TO KNOW HOW GRATEFUL AND APPRECIATIVE I AM THAT YOU HELPED ME SO QUICKLY AND WITH UNDERSTANDING, WITHOUT EVEN A COMPLAINT. IT IS SO UNUSUAL TO FIND HONORABLE PEOPLE WHO SAY WHAT THEY MEAN AND DO WHAT THEY SAY. I DOUBT THAT I CAN EVER BE OF ANY ASSISTANCE TO EITHER OF YOU BUT REST ASSURED, I WILL RESPOND AT ANY REQUEST.THANK YOU SO VERY VERY MUCH AGAIN. A very grateful customer of Waterstone and Rachiele.”

– Preston

"“All is good. I simply want to thank you for the great service. I have needed a few parts for a Fulton faucet and side spray. The advice received, help from the service reps — all really differentiating from other companies. And I had my granddaughter help me replace the sprayer nozzle for the side spray. She was delighted to see the results."

– Tracey

“Our new faucets are installed, working beautifully, and looking gorgeous in our kitchen. Many thanks again for the tremendous courtesy and excellent service. You have happy Waterstone customers here! Cheers!”

– David

“Mr. John Millard, It is nice, in today’s world of typical poor customer service, that Waterstone customer service remains at the highest levels. I appreciate the highest quality of your products and the fact that you recognize the lifetime warranty that you offer. Thank you again for your help.”

– Mary

“I want Waterstone to know how happy I am with the products. I have a friend who recently purchased a Waterstone faucet on my recommendation. Your tag line says it all: American Designed, Engineered and Built…Nobody does what Waterstone does…NOBODY! Thanks for everything, John. I look forward to the replacements and will call you to send the old ones back in those boxes with your return labels.”

– Jennifer

“I was very pleased with the prompt response and excellent service I received. My husband and I plan to build two more houses and have decided definitively to use Waterstone too. That being said, please tell me you will add bathroom fixtures and hardware to your product line up? Pretty please!!! Great customer service.”

– Brent and Margo

“I purchased 5 pieces and have been using them for over a month now, and I can’t tell you how much I am enjoying them. They add a touch of elegance to my kitchen, and I can honestly say you get what you pay for. They are beautiful, work perfectly, and I will recommend them to my friends. Have a good day.”

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American-made luxury faucets,
handcrafted in Murrieta, CA since 1999.

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