All distributors, dealers, and customers doing business with Waterstone Faucets are subject to the following terms and conditions. These terms are subject to change; please contact Waterstone directly with any questions.
Payment Terms
Regular payment terms are Net 30 days, DOI with credit approval. Waterstone also accepts payments made by VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER credit cards. Starting October 1, 2022 — if you choose to pay your invoice(s) with a credit card, you will be charged a 3% surcharge. We do not accept debit card payments.
Waterstone shall have the option to charge 1½% interest on all past due accounts monthly. In the event of legal action to collect any past due amounts, the buyer shall be responsible for all attorney collection fees, court costs, or other fees reasonable and proper for such collection(s).
Freight
All orders are F.O.B. Murrieta, CA. In general, all goods are shipped UPS ground unless otherwise specified by the customer’s Purchase Order. Shipments that can be consolidated to a pallet size may be shipped via common carrier. Customer preferred shippers or method of shipment will be accommodated providing such preference is listed on the customer’s Purchase Order.
Pricing
All prices and terms are subject to change without notice.
Claims
All claims for shortages or damages must be made within ten (10) days from receipt of merchandise. Claims for merchandise delivered damaged must be filed with the delivery carrier within 7 days. Request an immediate inspection by the carrier.
Returns
All returns are subject to the terms and conditions of the Waterstone warranty. A RETURNED GOODS AUTHORIZATION number (RGA #) must be obtained by the customer from the Waterstone Customer Care Department prior to any merchandise return. The RGA # must appear on the return packing slip/document and a copy of the approved pending RGA form must be in the box with the returned unit.
Upon inspection, Waterstone, at its option will either repair or replace the item if the defect falls under the guidelines of the warranty. New, unused, and sealed merchandise in its original packaging of current design purchased within the last 12 months that is accepted by the Company for return is subject to a 35% restocking charge. If the product returned is damaged by the recipient or damaged in transit for return, Waterstone has the right to rescind the restock fee and charge up to the full purchase price of the unit.
All credits provided for returned product or otherwise are only valid for 90 days from date of approval and issue by Waterstone. If unused by the recipient after 90 days the credit is null and void, and the RGA product will not be returned. Credits can only be used for Waterstone merchandise.
Minimum Order
Order minimum is $50.00 for active account.
Default
If a customer is in default under any order of contract with Waterstone, or if Waterstone at any time shall not be satisfied with its customer’s financial condition or responsibility, Waterstone shall have the right, without prejudice, to legal remedy including suspending deliveries until such default or condition is remedied.
All merchandise is sold subject to these conditions and shall remain the property of Waterstone until paid for in full, with the provision that all risk of loss or damage to merchandise is assumed by the customer.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Waterstone Faucets. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at waterstoneco.com/waterstone-privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.
