All returns are subject to the terms and conditions of the Waterstone warranty. A Returned Goods Authorization (RGA) number must be obtained before any merchandise is returned. Please review the policy below before initiating a return.
RGA Process
A Returned Goods Authorization number (RGA #) must be obtained from the Waterstone Customer Care Department prior to any merchandise return. Do not send product back without an RGA number.
To request an RGA number, contact Waterstone Customer Care at 1-888-304-0660 or support@waterstoneco.com.
The RGA # must appear on the return packing slip or document, and a copy of the approved pending RGA form must be in the box with the returned unit.
Upon inspection, Waterstone, at its option, will either repair or replace the item if the defect falls under the guidelines of the warranty.
Return Eligibility
What Can Be Returned
New, unused, and sealed merchandise in its original packaging of current design, purchased within the last 12 months, may be accepted by Waterstone for return subject to the terms below.
- Items must be unused and in original, sealed packaging
- Current design only — discontinued styles are not eligible
- Purchase must be within the last 12 months
- Proof of purchase from the original consumer required
Products damaged by the recipient or damaged in transit for return are not eligible for standard restocking. In such cases, Waterstone has the right to rescind the restock fee and charge up to the full purchase price of the unit.
Restocking Charge
New, unused, and sealed merchandise that is accepted by Waterstone for return is subject to a 35% restocking charge.
Waterstone is not responsible for any labor charges incurred by the purchaser to repair, replace, install, or remove the product(s). Waterstone is not responsible for any indirect, incidental, or consequential damages, losses, injury, or costs of any nature relating to the product, except as provided by law.
Credit Terms
All credits provided for returned product or otherwise are only valid for 90 days from the date of approval and issue by Waterstone. If unused by the recipient after 90 days, the credit is null and void, and the RGA product will not be returned.
Credits can only be used for Waterstone merchandise. Credits are not redeemable for cash or applicable to other brands.
Get Help
Contact Customer Care
To initiate a return, request an RGA number, or ask any questions about this policy, contact Waterstone Customer Care directly.
- Phone: 1-888-304-0660
- Email: support@waterstoneco.com
- Hours: Monday – Friday, 6:00 am – 5:00 pm PST
- Address: 41180 Raintree Court, Murrieta, California USA 92562
