For a warranty claim for finish, a valid dated bill of sale or receipt from purchase must accompany any warranty request. This warranty is for normal wear and tear of finish surface, the warranty will be void for unintended use damage, lack of cleaning or improper cleaning and maintenance techniques directly resulting in a damaged finish.
Standard Finishes
Waterstone carries a lifetime warranty on the following finishes:
7 Year Warranty
Waterstone carries a 7 year warranty for the original purchaser from the date of sale. Warranty applies to normal wear for the following finishes:
No Warranty
Waterstone does not offer a warranty on living or gold finishes. The rate of deterioration will vary either from exposure to chemicals, perspiration, climate conditions, or other factors. Tarnishing or excessive wear of these finishes is therefore, not a defect, but a normal process, which is unavoidable. Under these circumstances, products will not be repaired or replaced under warranty for normal tarnishing or wear finishes.
Split Finishes
Standard split finish warranty applies to the lesser of the two warranties.
Custom split finishes have no finish warranty and are not eligible for returns.
